Building the best software for wine sales

Product Update, May 2020

New Features

  • You now have the ability to easily invite a Troly staff member to your company for temporary admin access to assist in issue resolution. This option is found under Settings / User Roles. This feature includes the automatic removal of access after three days, however, you may remove access sooner manually if you wish 
  • A daily refund limit has now been set. This is currently set at $500 and is applied for refunds associated with payments by Credit Card. Those orders originally paid by an Offline method are not included in the limit. If you wish to increase the daily limit please contact [email protected]


  • Reward Points are now included in the customers export spreadsheet
  • The Cancel and Expired Credit Card Authority activity stream entries have been merged
  • Lapsed membership has been added to the activity summary under membership changes
  • The |ordercontent| attribute in emails has been updated to include full details of any composite product content quantities
  • The number of entries displayed on the Customer Activity Feed has been increased
  • A link to the Activity Summary has been added to the EOP and Transactions report for the takings period generated
  • Additional checks are now made to Background Jobs to ensure a second job for the same batch of orders can not be created
  • The ability for the Help Pellets to contain a dynamic link to a Knowledge Base article that opens inside the Troly Help RHS drawer has been added

Bug Fixes

  • Correction for the Operations page Shipments delayed filter to display the correct records
  • Updated carton allocation algorithm to correctly cater for composite products
  • Corrected the user email validation when logging into customer account or completing the membership request form, in the Tasting Experience 
  • When the CC data is changed or added on the order edit page it is now saved on the customer record 
  • Guest orders from WordPress website corrected to appear in Troly as ‘paid’ when the payment is complete in WordPress
  • Fix an issue with the invoice month display on the email where the ‘previous month’ was displayed for some clients
  • Fix an issue where discounts applied to an order was having an adverse effect on US & Canadian tax calculations  
  • Fix incorrect quantity in TE error message when not meeting the minimum quantity for club orders
  • Fix to the deletion of Delivery Note information

Product Update, April 2020

New Features

  • New Shipment Tracking Emails: You now have the ability to automate new emails for shipments that do not have a tracking code attached. Troly picks the appropriate version to send depending on the presence of tracking codes in the shipment
  • A delivery Progress indicator is now present in all shipment emails
  • Shipping on account with Fastway in Australia is now available via your account and also prepaid labels


  • Carton size selection has been improved to better handle the allocation of different bottle sizes in single or multiple parcels
  • Membership Cancellation: the button on the confirmation dialog now reads “Cancel Membership” to avoid confusion with “canceling” the dialog
  • Shipping Fees estimate: Using a pre-paid carrier now shows “estimate” on the order edit screen, “charge” for all other carriers. Prepaid carriers in Troly only provide charges as an estimate. This is because you have already purchased the labels required and actual costs may not reflect the charge returned to Troly by the carrier’s API
  • USA Sales Tax nexus implementation has been updated to default to no tax when no nexus is configured.
  • Added additional time delay for post-delivery feedback request email
  • Product average sale price improved to account for successful orders only
  • Updated Password Reset Email to inform recipients of expiry of the token and reset URL
  • Numerous updates to UPS, Google, WordPress add-ons

Bug Fixes

  • Resolved a situation where Australia Post returns multiples shipping rates for the same order
  • Fixed some dashboard statistics which are now showing correct totals
  • Fixed the Auspost tracking of shipments when multiple tracking codes are present
  • Correct shipping fees calculations on some membership shipping cost in WordPress

Product Update, March 2020

We’ve released new features and fixes for you, with details below.

New Features

Many of these have come directly from you, sent to our Ideas Centre and developed by the team.

List Views

Troly now shows a list of customers or products on the respective dashboard with a quick link to edit each record. Sorting is available on some columns, with filtering to be released later this year.

Event Logging

– Marketplace

Troly is a busy platform, talking to many providers like Australia Post, FedEx, Mailchimp and WordPress. All this “chit-chat” has been happening behind-the-scenes… until now. For Mailchimp, ConstantContact, CampaignMonitor, WordPress, and Xero, pushing and pulling activities are now logged. You can now visit “Event History” on the Add-ons Marketplace — and in each individual add-on — to learn why Troly can’t communicate with an external provider.

– Email Alerts

When an add-on stops working, Troly may require intervention from you to resolve an issue (like an API key expiring). Troly now knows when to turn off an add-on or simply let you know about recent problems. This is an automatic process that has been activated and an email will be sent to all company administrators as required.

New Email Template – Delayed Shipment

Customers can request a shipment be delayed for a time by getting in touch with you directly. With our latest update, you can now turn on a template – Delayed Shipment – to be sent to customers when you delay their shipment.

User Roles

You can now review and alter access to your Troly account yourself. At this time, you can only assign Administrator or Billing users. You’ll see additional roles defined, but they will not impact access at this time.

Two-Factor (2FA) Authentication

For users with an administration role in Troly, you will now be required to enter a code sent to your on-file mobile / cell phone number. This helps us verify its actually you logging into Troly. We’re rolling this out progressively, so make sure you have a mobile number on your account.

WordPress Password Reset URLs

If you send welcome emails using an EDM like Mailchimp, you can now send through the password reset URL to the user.

Fixes and improvements

Here some features in the platform we improved and had to let you know about!

Order Locking

To protect the integrity of your data, orders are locked when paying, packing, labelling or dispatching. Whilst locked, no actions are allowed until the requested job is complete. This means you will see a notice when editing an order that is being worked on.

Xero – “On Account” Invoices

Customers that have been marked as “On Account” under “Addresses and Payment” will now be pushed into Xero (if installed). Customer details will be pushed and individual orders paid as “On Account” will sent. Troly will not synchronise the status in Xero beyond the initial invoice approval.

Packing Slips – Membership Variation Info

On packing slips, we now have membership variation information being printed.

Help Bubbles and Chat Widget

A core mission of Troly is to empower you, through education, to make decisions on how Troly best serves your business. We’ve now completed a revamp of our Help Bubbles meaning you’ll start to see more relevant information on more screens in Troly.

We’ve also heard from you that the chat widget may not appear every time you click it. This should now be resolved for everyone, but we know that not everyone keeps their browser up-to-date. If you’ve any issues opening the “Chat Now” window, update your browser, try again and get in touch if the widget still has issues.

Product Update, September 2019

Spring has sprung and so has this month’s update! We’ve got even more updates coming, but here’s a look at what we have released this week

New Features

Custom offline payment types
You can now specify offline payment types in Troly. Visit the Offline Payments add-on to start creating.

Once a single payment is recorded against this offline payment type, it cannot be removed. At present, the POS and Troly WordPress plugin do not support these new custom types.

New Email Template – Shipment In Transit
Send emails to your customers when a shipment is currently in transit with the carrier.

New Email Template – Out for Delivery
Send emails to your customers when a shipment has reached the final stage of delivery – being on board with the driver.


Better status filters and shipping information
We’ve made some tweaks to the layout of the status filter dropdown on the Operations section of the platform. For shipments, you can now check the following statuses:

Waiting to be collectedThe shipment has 1 or more parcels that the customer needs to pick up
In-transitThe shipment is moving through the carrier’s systems
Out for deliveryTroly has been advised that the shipment is now on-board with the driver for delivery
RedirectedThe carrier was required to send the parcel elsewhere – by customer or carrier direction
DeliveredThe shipment is now with the customer

We’ve also added two new status filters to help flag those shipments that have not moved or received any updates

Shipments not DeliveredDisplay shipments not yet marked by the carrier as “delivered”
Shipments not UpdatedDisplay shipments that have been dispatched, not marked delivered for more than 5 calendar days.

Finally, we now show the Dispatched At dates and times for shipments so you can know the precise date you, or another staff member, dispatched a shipment.

Reconciliations and Bank Transfers

If you use our Troly Group Payment gateway, it has always been that you may receive two transfers for a single day.

From today, Troly will reconcile just after midnight, in your local timezone, and now show a single bank transfer for a given day. This means we can ensure that late-night payments are accounted for and your bank reconciliations will have one transfer amount to verify.

Thanks to everyone who has provided us feedback on this topic!

Tasting Experience

The “Pickup” option on the Tasting Experience confirmation page now reads “Click and collect” with address details for your customers to pickup.


The “Customer Bounced SMS” template now saves correctly