Understanding Manual Shipment Add On

Updated on July 26, 2019

The Manual Shipment add-on allows setting delivery preferences for orders that shouldn't be delivered using the default carriers. They are convenient for:

  • local deliveries where you deliver the parcels yourself
  • local carriers that are not yet integrated to our software
  • the odd parcel for which your regular carrier(s) just won't cut

They follow the same workflow and generate the same documents (labels, manifests and packing lists) as automatic shipments, but allow the configuration of an alternative carrier. They aren't to be confused with the "pickup" category of orders as they're still delivered.

Shipping Label layout

With the manual shipment option, Troly generates generic order labels that are perfect for the orders that you deliver yourself. If you use another carrier, they may have their own labels and you won't need them.

Cheapest shipping provider radius

The main purpose of manual shipments is to let you deliver to people that live "close enough".

The radius is calculated based on your account settings location and your customers' registered address. When a customer's address is within this radius, we recognize Manual shipment as being the cheapest provider. For all customers outside this radius, we simply ignore the manual shipment method.

Shipping with a non-supported carrier

You might encounter customers who really want their wine delivered somewhere "exotic". Maybe shipping there will cost a whole lot with your usual carriers. They might not ship there at all (think "Woop Woop" and "overseas"). Or maybe you are using a carrier that Troly does not integrate with (yet!).

Documents will be generated for your convenience along with all the regular orders, without holding you back. This is the beauty of a single workflow for all orders.

You can then sort out the details directly with the carrier.

To configure your Manual Shipment Add-on, please read our Configuring Manual Shipment Add-on article

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